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Refund Policy – Woodside Studios

Last updated: 2 December 2025

At Woodside Studios, all sales are final. Because our work involves time-based services, custom creative work and instant-access digital products, we do not offer refunds in most cases.

This Refund Policy applies to all services and products purchased via woodsidestudios.uk, including:

  • Studio recording sessions

  • One Song One Session services

  • Mixing and mastering services

  • Music video and visual production

  • Cover art / album artwork

  • Beats and other digital downloads

  • Physical merchandise

1. General Policy – All Sales Are Final

Except in the specific situations described in section 2. File Issues Caused by Us, we do not offer refunds, returns, or exchanges on:

  • Completed studio or video sessions

  • Deposits or retainers for any booking

  • Mixing, mastering, editing, or other creative services

  • Beats or other digital products (including leases and exclusive rights)

  • Physical merchandise (unless damaged on arrival – see below)

Please book carefully and double-check your order before confirming payment.

2. File Issues Caused by Us (The Only Refund Exception)

We will consider a refund or re-delivery only when there is a technical issue caused by us with the files we deliver from a session or project.

This includes:

  • Lost files – e.g. we confirm a session was recorded but later cannot provide the agreed exports because the project was lost or corrupted on our side.

  • Damaged or corrupted files – e.g. exported files from us are unusable or clearly corrupted, and a clean re-export is not possible.

  • Missing files that were clearly agreed – e.g. we did not deliver a specific version or file format that was explicitly included in your booking or written agreement, and we are unable to provide it afterwards.

In these cases, we will first try to:

  1. Re-deliver or re-export the files, or

  2. Re-book time to fix the issue, where reasonable.

If we cannot reasonably fix the problem, we may, at our discretion, offer a partial or full refund for the affected part of the order.

3. What Is Not Covered

Refunds will not be given in situations such as (non-exhaustive list):

  • You change your mind after booking or purchase.

  • You decide you no longer like the song, beat, mix, master, video or artwork.

  • You are unhappy with the creative direction but it matches what was agreed and/or revisions included in the service have been used.

  • You miss your session, arrive late or do not show up (no-show).

  • You experience issues with your own equipment, files, hard drives, internet, software or devices.

  • You lose or delete the files on your side after we have delivered them successfully.

  • You have technical issues playing or opening files on your personal device when the files themselves are working correctly.

For beats and digital products specifically:

  • Once a beat or digital item has been downloaded or delivered, the sale is final and non-refundable, except for file corruption caused by us that we cannot fix.

For physical merchandise:

  • We do not accept returns or exchanges for sizing or “change of mind”.

  • If an item arrives damaged or defective, contact us within 14 days of delivery with photos, and we will assess whether to replace the item or offer a refund.

4. Rescheduling and Cancellations

Unless otherwise stated in a written agreement:

  • Deposits and session fees are non-refundable.

  • If you need to reschedule, you must contact us with reasonable notice. Rescheduling is at our discretion and subject to availability.

  • Last-minute cancellations or no-shows may result in the full session fee being charged, with no refund.

5. How to Report a File Issue

If you believe you qualify under section 2 (File Issues Caused by Us), please contact us as soon as possible with:

  • Your full name

  • Date of the session or order

  • The service or product you purchased

  • A clear description of the issue with the files

  • Any supporting evidence (screenshots, error messages, audio examples, etc.)

Contact us at:

We will review your request and respond within a reasonable timeframe.

6. Your Legal Rights

Nothing in this Refund Policy affects any legal rights you may have under applicable consumer laws in the United Kingdom. Where the law requires a refund, repair, replacement or repeat service, we will comply.

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

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